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24th January 2008


Patrick Hoffman--Renaissance Hotel, Tel Aviv
Patrick Hoffman

Take this exceptional opportunity to work with Patrick Hoffman, an internationally acclaimed expert on wordless communication.  Patrick is a popular speaker at international technical communication conferences (including appearing as the keynote speaker at STC Israel's 2007 convention).
Patrick brings his extensive experience and unique perspective to this special seminar.

Register by 10/2/2008 for 10% Discount!

Visual Literacy for Technical Communicators: Thinking and Expressing Information More Graphically

Part 1: 12 March 2008

In our technical documentation, online Help, and interface designs, our pictures always seem to play second fiddle to our words. We find them too hard to illustrate, we encounter too many resolution and compatibility issues, and we can never seem to make them attractive enough and meaningful enough.

In this seminar, Patrick Hoffman will get very graphic :)with these challenges. He will lead a fun-filled session, sharing common problems, evaluating your existing documentation challenges, visualizing different types of information, and working on hands-on exercises.

The goal of this seminar is to help you, the technical communicator, improve your visual literacy so that you can boost the visual appeal and usability of your documentation.  Armed with a toolbox of tips and tricks to make you visually and graphically savvy, you are sure to come away with a new confidence in your ability to communicate without words.

The key learnings include:
  • how to visualize as you write - with navigational cues, conceptual diagrams, technical illustrations, flowcharts, or screenshots

  • how to make your visuals consistent and professional - applying simple "templating" techniques and attributes to all your visuals

  • how to repurpose and "transport" your visuals to other media and formats and overcome resolution and compatibility problems.

  • In the end, the seminar's goal is to help technical communicators boost the visual appeal and usability of the information that they produce, and to empower them with simple tips and tricks to become visually and graphically savvy.
  1. The problem with graphics: Let's address specific types of problems with the visuals, pictures, images, and graphics files that we put in our information. Let's identify what problems are common, what has led to them, and how can we solve them.

  2. Templating your graphics: Just like building style sheets and standards for our textual information in our documents, we should build standard sizes and standard attributes for our graphics. Whether our graphics include screenshots, flowcharts, maps, illustrations, or conceptual diagrams, we can create templates that standardize and professionalize our images to make them consistent throughout our documents.

  3. Showing what you mean: Even with the most effectively applied graphics templates, our graphics are not effective if we don't convey the real message of the picture. What is the graphic trying to say? How can we visualize it to better address the needs of our audience? What strategies can we use to best apply "a focus of attention" in our graphic? Just like the words in our technical documentation and information, we must craft ways of amplifying the meaning in our graphics while keeping the message brief and succinct.

  4. Improving screenshots, charts, and flow diagrams: How can we take the above principles and apply them to our screenshots and to our flowcharts? Often considered the most frequently used visuals in our documents, what strategies can we use to improve the scan-ability and read-ability of these images, and make them as easy to understand as possible?

  5. Enhancing the usability of graphics: In certain situations, some visual types are much more usable than others. For example, when is line art more appropriate than digital photography? Or vice versa? Is a separate key legend more usable than a diagram annotated with lines and callouts? Should I invest in transforming my visual into an animation or video? Following years of usability research among various case studies, we will uncover the answers.

  6. Handling file formats and new technologies: What file types work best for my hard-copy docs? Can I recycle them for my online help or web site? What will happen to the resolution? There are countless questions and scenarios in our file management and multimedia process, and this section aims to get to the bottom of them.

  7. Applying graphic principles to your docs: Taking the principles and critiques learned in the previous section, we will spend some time working on a series of document visualization and improvement exercises, based on samples and drafts provided by the audience.

Part 2: 13 March 2008

Visualizing Your Information: Advanced Techniques to Make Your Documents More Graphical and Usable
  • So your documentation has lots of graphics already. But are they at the same level of communication quality as your text? Learn how to bring your visual information up to the next level by applying the same standards of usability analysis, style-guide templating, and organizational thought as the 'worded' infrastructure. In this advanced workshop, you will come away with key information improvement techniques to apply to your own work.

  • Using alignment to enhance readability: even in well-detailed network maps, flow diagrams, and animated flows, we can dramatically enhance their readability by using various alignment techniques to arrange the elements into a cleaner, clearer format -- this will help guide the eye through the image more swiftly.

  • Reducing visual traffic: in graphics visualising physical systems and interfaces, the amount of detail can be reduced dramatically. By removing irrelevant details, we can amplify the real purpose of the graphic, improve the placement of annotations, and maximise usability. Here we will conduct some simple verbalisation and evaluation exercises to judge what elements are necessary and what elements can be removed.

  • Improving the typography of your graphics: just as the body of your documents have various typographical styles to distinguish one type of information from another, your graphics must do the same. Component labels, flow-line labels, primary and secondary captions, to name a few, should each have consistently applied and distinguishing characteristics to make image reading scanning much more effective.

  • Distinguishing line weights and values: much like the typographical attributes mentioned previously, your graphics' line weights should have specific attributes for specific roles. Primary objects or messages should stand out with heavier line weights; directional flow lines need a contrasting line weight; annotation lines need to be distinct from the others; and so on. By applying these rules consistently throughout your visuals, you will dramatically enhance the readability and usability of them all. Here, we will try to address several graphic types: flow diagrams, annotated screenshots, line art images, and multimedia animations.

  • Improving the use of legend labels: although many graphics may effectively use high-contrast, alphabetically or numerically labelled legends and hotspots, there are proven ways to integrate the legend labels into the image itself, thus reducing the amount of back-and-forth eye movement that legends require. Here, we will cite some of my past usability research to judge the effectiveness of in-graphic captions over legend labels.

  • Simplifying eye-wandering in your images: especially in multimedia animations and flow diagrams, there are many examples of complex reading patterns and multi-directional flows that can be simplified or 'straightened out' with a few minor tweaks of positioning and placement.

  • Cleaning up annotations: this area is perhaps the most challenging, as there are so many scenarios and samples of image annotations, callouts, and external labelling to cover. However, by studying several examples, we can establish some simple ground-rules or guidelines for cleaning up the super-imposed annotations on images.

  • Cropping and labelling more effectively: although images like screen captures can always add some visual flair to an information product, they each should be evaluated for what their key message or instruction is, and that message needs to be amplified in the image. Here, I aim to cover a number of screen thumbnailing, cropping, editing, and labelling techniques that will make your screen-based images simpler for you to implement and simpler for your readers to digest.
Price:
One Day: 899 NIS + VAT
Both Days: 1499 NIS + VAT
Register before 10 February 2008 for 10% Discount

Click Here to Register

In Other WORDS - Dave: 04-911-1167.
Email: dave@words.israel.net
Website: www.wordsisrael.com

Writing for the Web-Words that Sell

When: 09:00-17:00, March 06, 2008
Where: Metropolitan Hotel, Tel Aviv - 15 Trumpeldor St.
Instructors: Joe Armstrong & Pamela Becker

Summary: Participants in this one day course will learn how to craft effective content for the Web that not only communicates directly to their audience but takes advantage of the electronic medium to improve their market position and increase their site traffic, number of qualified leads, and sales revenue. 

Syllabus:
Session I
  • Why the Web?
  • Before you get started plan
  • Developing the structure
  • Drafting the text
  • To blog or not to blog
  • Keeping it fresh
Session II
  • Adjustments to conventional marketing paradigms
  • Goals & objectives
  • The importance of research & planning
  • Search Engine Optimization (SEO)
  • Search Engine Marketing (SEM)
  • Measuring and acting on results
Click Here to Register

Contact Dave Benjamin for further details: 04-911-1167
Email: dave@words.israel.net
Website: www.wordsisrael.com
MS Word Macro Automation

When: Tuesday 25th March 2008
Where:
In Other Words' Training Center, Karmiel
Instructor:
Yechiel Lewis

This course is designed to speed up your mundane formatting tasks, increase your working accuracy, and standardize the look of your documents. Learn the power of VBA, create headers and footers automatically, and make sophisticated, repetitive changes at the click of a button.

Course Syllabus:

  • Purpose of macro automation
  • Recording and modifying recorded macros
  • Cursor movement and text manipulation
  • Applying styles via a macro
  • Use of the VBA environment, including interactive debugging and its associated features
  • Customizing the Find/Replace statements
  • With Statement
  • Conditional statements - If-Then-Else, Select-Case
  • Use of loops - For=Next, While-Wend
  • Dialog boxes
  • Use of OOP (Object Orientated Programming) in VBA
  • Creating automatic headers and footers - AutoText, Document Properties, fields
  • Attaching macros to toolbars and to shortcut keys
  • Useful tools for the VBA programmer, such as how to assign names to toolbar icons
  • Editing toolbar icons

Each topic will include hands-on examples.

About the Instructor
Yechiel Lewis has worked in the field of Technical Communication for 16 years. With a degree in Computer Science, he has used his programming experience to automate the MS Office working environment for high-tech companies, thereby saving thousands of productivity hours. Yechiel offers courses in Technical Writing, MS Word, template design, macros, and other related topics. Yechiel works as a freelancer and consultant to many leading high-tech companies.

Price: 900 NIS + VAT

For further information contact Dave Benjamin: 04-911-1167, 054-447-7788
Email: dave@words.israel.net
Website: http://wordsisrael.com/training

Upcoming Courses

Introduction to Marketing Communication
course in Tel Aviv and Karmiel - starts 3rd March 2008 in Karmiel and 4th March 2008 in Tel Aviv, registering now.
Click here for details


Introduction to Technical Communication course in Tel Aviv and Karmiel, registering now.
Click here for details


Full syllabi for all courses and seminars are available here.
Sincerely,

Larry Rosenfeld
In Other Words
www.wordsisrael.com
This email was sent to joe@words.israel.net, by larry@words.israel.net
In Other Words | P O Box 1138 | 1 Hashmal Street | Karmiel | 21654 | Israel